The Original Custom Embroidered Pet Portrait Sweatshirt - by Kyn @Pupsentials

Free Tote bag promotion: Make sure the tote is added to the cart in order to receive it! If it is NOT in your cart then you will NOT receive the free tote bag.MUST BE SAME PET AS SWEATSHIRT.NO NEW ARTWORKS ON FREE TOTE.

**IT IS A $25 CANCELLATION FEE IF YOU CHOOSE TO CANCEL YOUR ORDER  AFTER ARTWORK HAS BEEN STARTED**

Please purchase shipping protection via ROUTE to cover lost, stolen, or damaged items. If you don't  purchase the protection then we are not responsible for any lost, stolen, or damaged items, thank you!

**Current order delivery within 8-10 Weeks. Proofs will be sent to email address within 3-4 weeks from order date during holiday season**

Hey it's Kyn! I’m so happy you are here!
I love creating each custom piece and being able to create a custom embroidered sweatshirt that will last a lifetime for you locally in Austin Texas!

Introducing the new and improved Pupsentials Embroidered Sweatshirt 

spring 2024 release

• Embroidered Directly Into Sweatshirt - built to last a lifetime
• Hand-Drawn artwork - to capture every detail
• Premium Italian Fabrics - for a cozy fit
• Crafted & Made with love - in Austin Texas
• Over 2 years of dedicated improvement - to make a sweatshirt you'll love 

Celebrate your pets by wearing them on your heart. 


- Due to the Nature of this Custom Product We cannot provide refunds or cancellations within 24 hours of placing an order or if we've already completed the artwork within that time.

 **Revisions:** on artwork
- You can request up to two free revisions. Additional revisions are available for $15 to compensate our artists time.

- If you want to change the picture entirely, there's a $25 fee to rework the photo. Each artwork takes 3 hours to create. This provides for our artists time. 

- For the best results, please provide a clear picture with good lighting.
- We work with one picture per order, so choose the one you want to use. If you are between photos please reach out via email to help choose the best one. 

**Shipping Protection:**
- To safeguard your order in case of mailing system issues, we recommend adding shipping protection during checkout. We are not responsible for lost or stollen packages. Adding shipping protections will 


 **Proof Approval:**
- You must approve your proof within 7 days. After that, it will be auto-approved and sent for production. We can't make changes once it's in production. If you have a Hotmail email, please check your spam folder. We suggest using a different email if possible.

**Sweatshirt Color:**
- Once an order is placed, we cannot change the sweatshirt color.

 **Custom Text:**
- Adding custom text to your order comes with an additional cost of $10 for monograming, payable during checkout.

**Returns and Exchanges:**
- We do not offer returns or exchanges since our items are fully customized.

**Size Chart:**
- Please refer to our size chart for the best fit. 

Pupsentials is forever, big love, from Kyn & Jake